Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We are proud to offer FREE international shipping everywhere Worldwide.

How long will delivery take?

After your payment is verified, it takes 1-2 business days to process and ship your order. This does not include weekends or holidays.Most orders arrive within 7-15 business days of the shipping date, however, it can take up to 35 business days for orders to arrive.Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver. Note: The Item Guarantee Period lasts 45 business days (not including the processing time) and the buyer is eligible for a reshipment of the order or money refund after this period.

How orders delivered, What happens if i am not home?

Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.

Which payment methods are accepted in the Online Shop?

We want to make purchasing from as convenient as possible, and offer several different payment methods, including credit or debit cards (Visa, MasterCard,American Express) and Paypal. Sorry But we do not accept Cash On Delivery.

How secure is shopping in the Online Shop? Is my data protected?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption on one of the payment gateway providers that you choose during the checkout process. Although no method of transmission over the Internet or electronic storage is 100{4db8143c132069f8a9a0d4b817089c3c4d931b37747420f16d942e6121f97e09} secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

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